Corporate responsibility
Dethleffs is fully aware of its responsibilities towards its employees and the society in which we live and work. In all our business decisions and activities, we adhere to all legally binding regulations and official requirements.
As a company with over 90 years of market success, we are guided by a clear set of values that shape our decisions and define our brand’s identity. These shared values are what we live by at Dethleffs, what make our products unique, and what our customers have appreciated for almost a century. Furthermore, these values serve as the basis for our daily actions.
Success through teamwork
Stronger together: How we work with one another
At Dethleffs, we always give our best. For our vehicles, our customers and in the way we collaborate within our company. Each individual is important. Our employees’ talents, knowledge, experience and ideas will continue to make the Dethleffs brand successful in the future. We can only improve by working as a team. Regardless of our background, skin colour or department, we are one big family.
A place where respect, support and teamwork come first. And where there is always something to celebrate – especially our shared success.
Team spirit at Dethleffs:
- We set shared goals that we strive to achieve together.
- We foster team spirit and work towards success as one.
- We are fair and reliable.
- We respect and value each other.
- We motivate each other to celebrate our successes.
- We solve problems together.
Customer focus
A fair and reliable partner to our customers
As a friend of the family, we advise and assist our customers both before and after their purchase. We support our strong dealer network by keeping them up to date with the latest knowledge. We offer our customers real added value through our extensive range of accessories. Our goal is to be known among our dealers and customers for providing the best possible service.
For us, trust means being reliable in every respect. We offer peace of mind and are true to our word.
Dethleffs service quality:
- Reliability and security for our dealers and customers within the largest service and dealer network
- Customer proximity with over 350 sales and service partners in Europe
- 16,000 spare parts permanently available
- 93% of dealer orders are fulfilled within 3 days
- Regular workshop training courses keep our dealers up to date with the latest knowledge
- Extensive range of original accessories
Compliance
Binding and fair
To ensure long-term economic success, we are committed not only to environmentally, socially and ethically responsible business practices but also to strict compliance with laws and regulations.
Sustainable profitability, high quality standards and environmental protection are only possible if everyone adheres to the applicable laws, regulations and voluntary commitments. Our compliance guidelines, such as our Code of Conduct, provide the necessary framework and recommendations for action. As an employer, we uphold these principles through the way we treat our employees and interact with our business partners, including dealers, suppliers and service providers
Our reporting systems
We aim to identify, address and rectify any potential misconduct or legal violations at an early stage. This applies not only to breaches of our compliance guidelines within the company but also to violations of due diligence obligations along our suppliers’ and service providers’ supply chains.
To report potential legal violations, individuals can submit an anonymous tip through our whistleblowing system. This allows our compliance team to investigate possible breaches and take appropriate action. Our digital whistleblowing system provides a secure and protected channel for reporting unlawful actions, policy violations or human rights and environmental infringements within our supply chain.
